There were many people waiting after me at the Verizon store. I was there to change my calling plan.  Getting this done is a time consuming event.  Hugo was helping me.  Both he and I were very aware that there was a line of people waiting.  I said “Hugo, can you help me figure out a better plan?”  Hugo stopped, looked up and right at me. I knew we had made contact.  I spoke his name and looked him in the eye.  All of a sudden we were both present.  He took all the time needed to get me the right plan. We both felt like we had accomplished something good.

So often the focus is purely on business. Finding ways to call ourselves and others to be present contributes greatly to remind us that we matter, that we can make a difference.

Can you remember an exchange where someone looked you in the eye, spoke your name and you knew you really mattered? 

I am listening …